Frequently asked questions
About our Products
Are your items authentic?
Yes! Every item in our boutique is carefully curated for authenticity. We verify all designer pieces before listing to ensure you get exactly what you see.
What condition are the items in?
We describe each item's condition in detail. Our grading system:
New with Tags (NWT): Brand new, never worn, with original tags
Excellent: Gently used, no visible wear
Good: Pre-loved with minor signs of use
Pre-loved with Flaws: Well-loved items with visible imperfections, which we describe in photograph
Do you list flaws or imperfections?
Absolutely! Any marks, tears, or signs of wear are always shown in the photos and described in the listing. Transparency is key!
Are the photos of the actual item?
Yes! All images are of the exact item you're purchasing-no stock photos.
frequently asked questions
Sizing and Fit
How do your items fit?
Sizing can vary between brands and eras. We provide detailed measurements for every item so you can find your perfect fit.
Where can I find measurement?
Measurements are listed in the product description and sometimes included in photos. If you need more info, just reach out!
Can you help me with sizing?
Of course! message us with your measurements or questions- we're happy to help you choose the right size.
Frequesntly ASKED QUESTIONS
Ordering and Payment
What payment methods do you accept?
We accept major credit/debit cards
Can I cancel or change my order?
Orders can be cancelled or modified before they ship. Once shipped, we cannot make changes.
Do you offer discounts or promo?
Ocasionally! Sign up for our newsletters or follow us on Instagram to be the first to know about promotions.
frequently asked questions
Shipping
Where do you ship?
We ship nationwide! Shipping cost vary depending on location.
How much does shipping cost?
Shipping is calculated at checkout. We also offer free shipping on orders over $50
How long will my order take to ship?
Orders are processed within 1-3 business days. Delivery time depends on your location. Domestic: 3-7 business days.
Will I receive tracking information?
Yes! Once your order ships, you'll receive a tracking number so you can follow its journey.
Frequently Asked Questions
Returns and Refunds
Do you accept returns or refunds?
Most of our items are final sale, but if your item arrives damaged or not as described, we will gladly work with you to find a solution.
What if my item arrives damaged or not as described?
Please contact us within 3 days of delivery with photos of the issue. We'll offer a replacement, store credit, or refund depending on the situation.
How do I request a return or report an issue?
Email us at hello@graceerincollective.com with your order number and photos. We will guide you through the process.
frequently asked questions
Sustainability and Ethics
Why shop second-hand with you?
Shopping second-hand helps reduce waste, supports slow fashion, and gives unique pieces a second life. Every purchase is a step toward a more sustainable wardrobe!
How do you source your items?
We carefully select high-quality, stylish pieces from trusted sources, including thrift stores, estate sales, and direct consignment.
Frequently Asked Questions
Contact and Support
How can I contact you?
You can reach us via email at hello@graceerincollective.com or through our contact form on the website.
What are your customer support hours?
Our team is available Monday-Friday 9AM-5PM. Unless it is a holiday. Messages sent outside these hours will be answered the next business day.
How long does it take to get a response?
We aim to respond to all inquires within 24 hours on business days.
Have a Question or Need Help?
We're here for you! Whether it is about an order,sizing, or just styling advice, send us a message and we will get back to you within 24 hours.